WHOLESALE RETURN & REFUND POLICY

Last Updated: July 12, 2026

Thank you for partnering with Stockik LLC. Because we operate as a business-to-business (B2B) wholesale supplier, our return and refund policies differ from standard retail consumer policies. Please review our terms regarding bulk order returns, damages, and cancellations below.

1. ALL SALES ARE FINAL

Due to the deeply discounted pricing structure of high-volume wholesale orders, all sales are final. We do not accept returns or offer refunds for overstock, buyer’s remorse, unsold inventory, or slow-moving items.

2. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We inspect all bulk shipments before they leave our facility. However, if your shipment arrives damaged during transit, contains defective merchandise, or has a fulfillment error (wrong SKU or missing quantities), please follow these steps to claim a credit or replacement:

  • Reporting Window: You must report any damages, defects, or shortages within 5 business days of receiving the delivery. Reports submitted after this timeframe will not be accepted.
  • Required Documentation: To process your claim, email your account manager or our support team with:
    • Your Purchase Order (PO) or Invoice number.
    • Clear photographs of the damaged product, retail packaging, and the outer shipping pallet/carton.
    • A copy of the Bill of Lading (BOL) noting any visible pallet damage at the time of delivery (highly recommended for freight claims).
  • Resolution: Approved claims will receive either a replacement shipment at our expense or a corporate store credit applied to your next wholesale invoice, at our discretion.

3. ORDER CANCELLATIONS & MODIFICATIONS

  • Before Shipment: Because we process bulk orders quickly for freight preparation, cancellations or modifications must be submitted via email within 24 hours of order confirmation.
  • Restocking Fee: Any order cancelled after the 24-hour window, but prior to leaving our warehouse, will be subject to a 15% restocking fee to cover labor and palletization costs.
  • After Shipment: Once an order has been picked up by the freight carrier or logistics provider, it cannot be cancelled or redirected.

4. REFUSED SHIPMENTS

If a wholesale delivery is refused at your receiving dock without prior written authorization from Stockik LLC, you will be responsible for the round-trip freight shipping charges plus a 20% restocking fee.

5. CONTACT US

To report a shipment issue or inquire about a pending purchase order, please contact our wholesale logistics department:

Stockik LLC

Email: wholesale@stockikllc.shop